Going the Extra Mile with John Hamilton
John Hamilton, an Uber driver and dedicated PCF partner
For many of our patients, getting to and from treatment is one of the most challenging parts of their cancer journey. That’s where John Hamilton comes in. As an Uber driver, John has become an essential part of the Pacific Cancer Foundation’s extended ‘ohana, offering more than just transportation—he provides comfort, care, and connection.
John’s dedication goes far beyond the expected. Whether it’s a pre-dawn pickup from a distant corner of the island or ensuring patients feel at ease during their rides, he’s earned a reputation for going above and beyond. Many of our patients specifically request him, knowing they’ll be met with his calm presence and thoughtful attention to their needs.
This month, we caught up with John to learn more about what inspires his work and the small, quiet ways he supports Maui’s cancer community. His story reminds us that support doesn’t have to come from grand gestures—it can also be found in a ride, a conversation, or simply showing up when it matters most.
What inspired you to partner with PCF and provide transportation for cancer patients?
I didn’t initially have a specific plan to partner with the Pacific Cancer Foundation. I work as an Uber driver on a daily basis, and one day, I happened to receive a ride request for a cancer patient associated with the foundation. I coordinated with Andrea and Tori to ensure the patient’s pickup and drop-off went smoothly. From that moment on, I realized how rewarding it felt to support my community, even though something as simple as providing a ride. Inspired by this experience, I reached out to Andrea and Tori to let them know they could contact me if they needed more transportation assistance in the future.
Can you describe a typical day when your helping PCF patients?
A typical day of helping Pacific Cancer Foundation patients usually begins with an early pickup. I usually contact Andrea and Tori the day before to confirm the times and locations. In the morning, I get an early start based on where the patient lives. After dropping them off, I let them know that I’ll be available whenever they’re ready to head home and reassure them not to feel rushed. While waiting, I often assist with other ride requests for PCF patients if needed.
How do you ensure patient’s feel cared for and at ease when during their rides?
Growing up in Hawaii, I was taught to embody the “aloha spirit.” Every kūpuna is “Aunty” or “Uncle,” every keiki is “Sweetie” or “Bub,” and peers are “Braddah” or “Sista.” I always take the time to “talk story” to ease any awkwardness or nervousness they may feel about their appointments. I also make it a point to invite patients to sit in the front seat with me, making the experience feel less like a taxi ride and more like a friend giving them a lift. Additionally, I always check with my patients to see if they need to make any extra stops—whether it’s for a musubi, coffee, or picking up medication—without hesitation or any intention beyond helping them feel cared for.
What’s been one of the most rewarding experiences you’ve had while driving for PCF patients?
For me, the most rewarding experience is when patients specifically request me again. It’s an incredibly fulfilling feeling, and it’s a moment I’ll always cherish.
Early mornings and long drives can be demanding. What motivates you to go above and beyond?
Simply put, my family. They are my motivation every day, and everything I do is to ensure they are cared for.
What have you learned about Maui’s cancer community through your work at PCF?
I’ve learned that Maui has very limited transportation resources available for patients, and the options that do exist are often unrealistic. Insurance companies sometimes schedule pickups hours before or after appointments, which is mind-boggling to me. These patients are already fighting daily battles, and adding such a seemingly small but significant burden to their already overwhelming plate is something I can’t comprehend.
If you could share one message with the broader community about supporting cancer patients, what would it be?
One message I would share is that even if you feel like you have nothing to offer, you do. Before I happened to get a pickup request from the Pacific Cancer Foundation, I didn’t think I was making an impact on my community. But I realize now that even something as simple as a ride can make a big difference in helping cancer patients on my home island.
What does being a part of the PCF ‘ohana mean to you?
Being part of the PCF ‘ohana is a true blessing and honor.